Become the CX leader your company relies on. Get daily strategies, tools, and AI know-how that improve decisions, strengthen teams, and elevate your customer experience.

By Mark Levy
· Over 1,000 subscribers
By subscribing, I agree to Substack’s Terms of Use and acknowledge its Information Collection Notice and Privacy Policy
“My go to resource for knowledge on Customer Experience”...”
Jonathan Samuelson, Jon meets world
“Fascinating insights on customer behavior which reflects our generational trends, adaptation, and engagement! ”...”
Mo__, The Generational Lens
“CX thought leadership combined with highly actionable insights and ideas in a contemporary context.”...”
Jens Stark, Scaling Customer Value