#1 | DCX - Perspectives and insights on digital customer experience.

Friction in the Customer Journey; Who owns DCX in your Organization; Linkedin poll results and more

Welcome to DCX- Inaugural Edition

DCX stands for Digital Customer Experience, a specialized area of customer experience that employs digital tools and channels to build lasting relationships with customers. DCX is not a specific software or a platform, but rather a strategy, methodology, and way of thinking.

Who is this newsletter for?

This newsletter is intended for busy CX professionals and anyone in business to learn and collaborate at the cutting edges of the customer experience space. In each issue, you'll find articles about leaders in the space, best practices, the latest news, tools, strategies, experiences, and cutting-edge research in the world of DCX.

Why should you focus on DCX?

Today, a company's job is no longer just to sell or deliver goods and services, but to create deep and lasting relationships with customers. And the landscape of customer expectations has changed drastically, especially in the last few years. Customers expect more than ever before—they want to get an…