#1 | DCX - Perspectives and insights on digital customer experience.

Friction in the Customer Journey; Who owns DCX in your Organization; Linkedin poll results and more

Jun 21, 2022

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Welcome to DCX- Inaugural Edition

DCX stands for Digital Customer Experience, a specialized area of customer experience that employs digital tools and channels to build lasting relationships with customers. DCX is not a specific software or a platform, but rather a strategy, methodology, and way of thinking.

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