DCX Podcast #5 - Conversational AI and Customer Service
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DCX Podcast #5 - Conversational AI and Customer Service
I sat down with Ted Mico, CEO and co-founder of Thankful, to understand the world of conversational AI, how support teams can survive during economic uncertainty, and what consumers are really looking for from brands.
7 Key takeaways from the discussion:
Conversational AI is a subset of general custom…
