DCX Podcast #5 - Conversational AI and Customer Service
NEW - 365 Days of Accountability ebook; Links to Industry news, ideas, insights, and the DCX Thought Leader Linkedin Profile of the week
DCX Podcast #5 - Conversational AI and Customer Service
I sat down with Ted Mico, CEO and co-founder of Thankful, to understand the world of conversational AI, how support teams can survive during economic uncertainty, and what consumers are really looking for from brands.
7 Key takeaways from the discussion:
Conversational AI is a subset of general custom…
Keep reading with a 7-day free trial
Subscribe to Decoding Customer Experience to keep reading this post and get 7 days of free access to the full post archives.