Decoding Customer Experience

Decoding Customer Experience

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Decoding Customer Experience
Decoding Customer Experience
eSIMs are Finally Going Mainstream

eSIMs are Finally Going Mainstream

Linkedin DCX Poll; As a CX professional, do you ever feel stuck? Links to Industry news, ideas, insights, and the DCX Thought Leader Linkedin Profile of the week

Mark Levy's avatar
Mark Levy
Sep 13, 2022
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Decoding Customer Experience
Decoding Customer Experience
eSIMs are Finally Going Mainstream
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eSIMs are Finally Going Mainstream

Last week Apple announced it would not include a slot for physical SIM cards in its new iPhone 14, opting to use solely eSIM technology instead. This decision will change how people experience cell phone service, allowing them to switch carriers and enjoy cost savings while traveling. A recent survey by Amdocs revealed that most consumers do not know what eSIMs are or the advantages they offer. However, the study of 2,500 consumers across the US, UK, and Australia reveals a strong appetite for the enhanced flexibility, convenience, speed, and sustainability enabled by eSIM technology.

If you aren't aware, SIM is a technology that allows you to connect your phone to a cell phone provider without using a physical SIM card. When you use eSIM, you often only need to download an app and buy a subscription, then you are ready to surf and call with your new carrier, something that has proven extra smooth for people who travel a lot.

They offer various user be…

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