Navigating the Year Ahead in CX

Who the Heck are Your Customers, Anyway?; DCX Poll; Links to Industry news and the DCX Thought Leader Profile of the Week

Last week, I launched a new DCX subscription, which includes a special paid subscriber-only monthly newsletter, access to all of the DCX archives, podcasts, industry links, and special offers and discounts on DCX programs and content. And there’s more to come!

I’m overwhelmed by the initial response. Sending a warm welcome and huge thank you to all the …