The Hulu Hullabaloo
A Cautionary Tale of Friction in Customer Experience
Inspiration, education, and coaching for customer-obsessed leaders.
DCX - Perspectives and Insights on Digital CX is a reader-supported publication. Consider joining the community as a paid subscriber to champion my endeavors and keep the insights flowing.
For just pennies a day, you can make a significant impact, or even better for you, choose a full y…




