Strong signal, Mark. What keeps showing up for me is that trust breaks when accountability isn’t legible in the experience itself.
Not whether AI is helpful in theory, but whether people can clearly see what it does, what a human owns, and how escalation actually works. That clarity does more for trust than any reassurance ever could.
Strong signal, Mark. What keeps showing up for me is that trust breaks when accountability isn’t legible in the experience itself.
Not whether AI is helpful in theory, but whether people can clearly see what it does, what a human owns, and how escalation actually works. That clarity does more for trust than any reassurance ever could.