Decoding Customer Experience

Decoding Customer Experience

DCX Links | April 27, 2025

CX Leadership Isn’t Optional—It’s the Advantage

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Mark Levy
Apr 27, 2025
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Welcome to the DCX weekly roundup of customer experience insights!

If there’s one thing this week’s stories prove, it’s this: the old playbooks are done. In 2025, customer experience isn’t a department—it’s the differentiator.

We’re seeing a shift toward bold, human-first leadership. Whether it’s CEOs who sleep in their own listings, exec teams welcoming …

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