DCX Links | June 15, 2025

Emotions, Expectations & Automation: The New CX Battleground

Gain the CX AI Advantage

Last week, I launched DCX AI Today — a daily briefing designed for CX leaders who want to stay ahead of the curve with AI.

AI news. AI prompts. Real CX progress. For AI Curious CX Leaders.

It’s a free add-on newsletter for subscribers of Decoding Customer Experience.

Here’s what you get:

• The latest AI news through the lens of customer experience

• Two fresh, practical AI prompts you can try that day

• All in under 5 minutes, Monday through Friday

👉 To get it delivered to your inbox each morning, if you’re already subscribed to Decoding Customer Experience:

Go to Settings → Subscriptions → Decoding Customer Experience, then toggle on DCX AI Today.

👉 If you’re new here:

Just subscribe to Decoding Customer Experience, and you’ll be automatically added to the list.

Hope to see you there!