DCX Links | June 15, 2025

Emotions, Expectations & Automation: The New CX Battleground

Gain the CX AI Advantage

Last week, I launched DCX AI Today — a daily briefing designed for CX leaders who want to stay ahead of the curve with AI.

AI news. AI prompts. Real CX progress. For AI Curious CX Leaders.

It’s a free add-on newsletter for subscribers of Decoding Customer Experience.

Here’s what you get:

• The latest AI news through the lens of custome…