Decoding Customer Experience

Decoding Customer Experience

DCX Links | May 11, 2025

Stop Solving, Start Understanding: A New Mindset for Modern CX

Mark Levy's avatar
Mark Levy
May 11, 2025
∙ Paid
1
Share

Welcome to the DCX weekly roundup of customer experience insights!

Big shift alert: today’s customers are sharper, savvier, and seriously selective. They’re spending with intention, expecting clarity, and tuning out anything that feels confusing or irrelevant. The message? Make it make sense—and make it matter.

This month’s stories are all about CX that c…

Keep reading with a 7-day free trial

Subscribe to Decoding Customer Experience to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 MaxxoMedia, LLC
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture