Decoding Customer Experience

Decoding Customer Experience

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Decoding Customer Experience
Decoding Customer Experience
DCX Links | May 12, 2024
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DCX Links | May 12, 2024

Elevate Your CX Game: Your Weekly Dose of Curated Resources and Insights

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Mark Levy
May 12, 2024
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Decoding Customer Experience
Decoding Customer Experience
DCX Links | May 12, 2024
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Exclusive Content for Paid Subscribers of the DCX Newsletter

Weekly inspiration, education, and coaching for customer-obsessed leaders.


This week’s links cover the following topics:

  • AI Glasses

  • Journey Mapping

  • CX Psychology

  • Upcoming CX Events and Conferences

  • Podcast

  • Community


AI Glasses

Brilliant Labs - Frame AI Glasses

Frame AI glasses from Brilliant Labs are innovative open-source smart glasses that offer a variety of AI-powered features, including real-time language translation, object identification, internet searches related to visuals, and augmented reality displays.

They feature a micro-OLED display, lightweight design, and a companion app that integrates AI models for enhanced functionality. The open-source framework allows for customization and hacking, providing extensive access to its design and software via GitHub.

Some key capabilities include:

  • Real-time language translation from speech or text

  • Identifying objects, landmarks, and products you're looking at

  • Searching the internet for information about what you're seeing

  • Providing nutrition information for food items

  • Projecting augmented reality images onto the real world

Related Links:

  • Frame delivered to its 1st Customer

  • Pins, Monocles and Smart Sunglasses: The Rise of AI-Focused Hardware - Bloomberg


Journey Mapping

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