Is your AI Strategy Improving CX or Just Making Friction Cheaper?

DCX Links April 12

Welcome to the DCX weekly roundup of customer experience insights!

AI is finally changing CX work in real ways—not just with faster content or cheaper tickets, but by pulling CX closer to the live operation of the business. Done well, that means spotting friction earlier, responding faster, and shaping outcomes before customers feel the pain.

There’s a ca…