You’re not measuring loyalty. You’re measuring delusion.
A VPS score has been suggested as an alternative to NPS. VPS as in "value perception score". I think it's an interesting idea worth exploring. NPS has so many flaws I don't know where to begin...
A VPS score has been suggested as an alternative to NPS. VPS as in "value perception score". I think it's an interesting idea worth exploring. NPS has so many flaws I don't know where to begin...