DCX AI TodayServiceNow and OpenAI are Aiming at the Messy Part of CXPLUS: If your process is sloppy, AI just helps you get the wrong answer fasterMark LevyJan 21, 2026∙ Paid1ShareStart every workday smarter with CX AI news, tools, and data. Become the go-to person on your team for what’s next.Continue reading this post for free, courtesy of Mark Levy.Claim my free postOr purchase a paid subscription.PreviousNext