Decoding Customer Experience

Decoding Customer Experience

DCX AI Today

ServiceNow and OpenAI are Aiming at the Messy Part of CX

PLUS: If your process is sloppy, AI just helps you get the wrong answer faster

Mark Levy's avatar
Mark Levy
Jan 21, 2026
∙ Paid

Start every workday smarter with CX AI news, tools, and data. Become the go-to person on your team for what’s next.
User's avatar

Continue reading this post for free, courtesy of Mark Levy.

Or purchase a paid subscription.
© 2026 MaxxoMedia, LLC · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture