You found the right place.
If you lead customer experience and you’re tired of doing the hard work without the recognition, the budget, or the influence to match — this is built for you.
DCX exists for one reason: to make you the CX leader your organization can’t afford to lose.
What you get
DCX delivers three things every week:
Tuesdays — The DCX Newsletter. One focused issue: a clear framework, real examples, and tools you can apply this week. No fluff, no filler.
Mon–Fri — DCX AI Today. A daily briefing on how AI is reshaping customer experience — news, tools, and analysis curated for CX leaders who need to stay ahead without drowning in feeds.
Sundays — DCX Links. Six curated resources that save you time and challenge your thinking. The best of what’s happening across CX, delivered once a week.
Who DCX is for
Mid-to-senior CX, digital, and product leaders dealing with:
Siloed orgs that resist change
Limited budgets and impossible timelines
“Show ROI yesterday” pressure
Teams with zero bandwidth that still need wins
AI transformation moving faster than your roadmap
If that’s your world, you’re home.
Free vs. Paid — what’s the difference?
Free: The latest 6 weeks of Tuesday issues, DCX Links, and DCX AI Today. A great place to start.
Paid: Everything above, plus —
Direct access to me — bring questions, get practical answers
Full archive access — 3+ years of issues, links, frameworks, and research
30 Days to Greater Influence ecourse (valued at $99) — become the CX leader your colleagues turn to for critical decisions
The Psychology of CX 101 book and Read-along Workbook (valued at $36) — master the hidden drivers of customer behavior
What members say
Over 1,500 CX professionals in 100+ countries — from Microsoft, Google, Frontier, Humana, Genesys, Qualtrics, and JPMC — read DCX every week.
“DCX is my go-to resource for knowledge on Customer Experience.” Jonathan Samuelson
“Staying on top of the latest CX trends is tough, especially with how AI is transforming the field. Thankfully, the DCX newsletter does a brilliant job of curating the must-know info.” Jimmy, CX Leader, Google
“Fascinating insights on customer behavior which reflects our generational trends, adaptation, and engagement!” Mo__
“Mark, this is my favorite digest of useful CX news and insights. I find something useful in every issue.” Jens Stark
“Really insightful customer experience tidbits from one of the smartest in the biz.” Jeff Matlow
Start reading
Here are the best places to begin — picked because they represent the range of what DCX covers and tend to resonate most with new readers:
Get involved
This newsletter works because it’s a conversation.
Feedback: Tell me what’s working and what you want more of.
Stuck on something? Hit reply. I read every message.
Want to connect? I’d love to hear your story.
Mark Levy | LinkedIn | marklevy.co