The Lies We Tell Ourselves in CX: Lie #1 – Customers Know What They WantWhy listening to your customers might be the most dangerous thing your CX team is doing.Mark LevyAug 05, 2025∙ Paid4ShareThis post is brought to you by Fin. AI support that earns customer trust?See what changes minds and what doesn’t. Read the ReportContinue reading this post for free, courtesy of Mark Levy.Claim my free postOr purchase a paid subscription.PreviousNext