Decoding Customer Experience

Decoding Customer Experience

The Lies We Tell Ourselves in CX: Lie #3 – Effortless Experiences Are the Endgame

The hidden power of struggle, pride, and meaningful effort in CX

Mark Levy's avatar
Mark Levy
Aug 19, 2025
∙ Paid

User's avatar

Continue reading this post for free, courtesy of Mark Levy.

Or purchase a paid subscription.
© 2026 MaxxoMedia, LLC · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture