The Psychology of CX 101—Available Now + 7 Bonuses
If you’re responsible for winning and keeping customers this book is for you.
The Psychology of CX 101: Master the Hidden Drivers of Customer Behavior is officially live on Amazon—and I couldn’t be more excited to finally get this book into your hands.
Teams keep pouring resources into dashboards, bots, and recommendation engines, yet customers still bounce after experiences that feel off.
The missing link?
It’s not more data—it’s understanding the psychology behind every decision and moment of trust.
Audio Overview
What’s Inside?
101 actionable principles, each backed by behavioral science and tailored for CX, UX, product, and marketing leaders. Each principle includes:
A real-world story
The science behind the move
Three ways to apply it today
Metrics to track impact
You’ll see how Netflix, Disney, Duolingo and many more, made small changes that delivered results:
“Most popular” labels boosted upgrades by 35%
Progress bars increased completions by 40%
Smarter error messages cut support volume in half
Who’s This For?
If you’re responsible for winning and keeping customers and want strategies you can use right away, this book is for you.
What Makes This Book Different?
It’s practical: every insight comes with tools you can use today.
Think of it as your CX playbook, psychology toolkit, and inspiration manual in one. You’ll walk away with frameworks you can actually implement.
What the Experts Say
Why Buy Today?
Order before September 22 and get 7 exclusive bonuses:
CX Audit Checklist: Find 3–5 wins in under an hour
AI prompts for feedback analysis and messaging
Templates for onboarding, recovery, nudges, and more
Access to a live Q&A webinar (only 100 seats)
“The Art of the Apology” chapter with a proven escalation script
Experiment tracker and KPI calculator toolkits
👉 These bonuses are only available this week—after September 22, they’re gone.
How to Get Your Copy and Claim your Launch Bonuses
Order the Kindle or paperback → Amazon
Submit your order confirmation → The Psychology of CX 101
Ready to see results?
Order your copy, claim your bonuses, and start building experiences that customers remember—and return for.
What Successful CX Leaders Do on Sundays
DCX Links: Six must-read picks to fuel your leadership journey delivered every Sunday morning. Dive into the latest edition now!
👋 Please Reach Out
I created this newsletter to help customer-obsessed pros like you deliver exceptional experiences and tackle challenges head-on. But honestly? The best part is connecting with awesome, like-minded people—just like you! 😊
Here’s how you can get involved:
Got feedback? Tell me what’s working, what’s not, or what you’d love to see next.
Stuck on something? Whether it’s a CX challenge, strategy question, or team issue, hit me up—I’m here to help.
Just want to say hi? Seriously, don’t be shy. I’d love to connect, share ideas, or even swap success stories.
Your input keeps this newsletter fresh and valuable. Let’s start a conversation—email me, DM me, or comment anytime. Can’t wait to hear from you!
— Mark
www.marklevy.co
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Thanks for being here. I’ll see you next Tuesday at 8:15 am ET.
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