Want Internal buy-in for CX change? Stop Chasing the Holdouts.

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Welcome to the DCX weekly roundup of customer experience insights!

You can have the right CX idea, a clear customer problem, and a better path forward — and still get stuck trying to convince the people least likely to move.

That’s part of the story running through this week’s issue. Whether you’re thinking about trust, AI, payment access, aging at home, …