What Companies Get Wrong About CX in the AI Era
"The outcome that matters most is relief."
That line needs to be on a billboard.
People get so caught up in deflection metrics that they forget the human on the other end just wants to feel supported, not processed. Great read.
"The outcome that matters most is relief."
That line needs to be on a billboard.
People get so caught up in deflection metrics that they forget the human on the other end just wants to feel supported, not processed. Great read.