Decoding Customer Experience

Decoding Customer Experience

DCX AI Today

When the Bot is “Helpful” Enough to Break the Law

Plus: Why your next customer might be an AI agent, not a human

Mark Levy's avatar
Mark Levy
Feb 02, 2026
∙ Paid
Get more from Mark Levy in the Substack app
Available for iOS and Android
User's avatar

Continue reading this post for free, courtesy of Mark Levy.

Or purchase a paid subscription.
© 2026 MaxxoMedia, LLC · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture