Your AI May Sound Smart. It Still Can't Do the Job.

DCX Links April 19, 2026

Welcome to the DCX weekly roundup of customer experience insights!

Most companies say they are getting smarter with AI. A lot of them are just getting better at hiding the same old problems.

This week’s stories all point to the same tension. Companies want faster service, cleaner operations, and more personalized experiences. Fair enough. But speed is use…