Decoding Customer Experience

Decoding Customer Experience

9 CX Myths We Need to Bury for Good

Outdated CX advice can lead to frustrated employees and dissatisfied customers. It's time to rewrite the rules, ditch unrealistic expectations, and foster genuine connections.

Mark Levy's avatar
Mark Levy
Oct 15, 2024
∙ Paid
1
Share
Upgrade to paid to play voiceover

Keep reading with a 7-day free trial

Subscribe to Decoding Customer Experience to keep reading this post and get 7 days of free access to the full post archives.

Already a paid subscriber? Sign in
© 2025 MaxxoMedia, LLC
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture