How do you know if you’re truly customer-obsessed? Sometimes it’s not what you expect. Small choices, big results—let’s explore the signs that make all the difference.
This edition was brilliant, Mark. Interesting split between core beliefs, daily practices and long-term vision - I've never seen it laid out in such a way.
I'd say I score 9/10 on this survey - one action point for me is to do more networking and show my face on external conferences etc. Looking forward to read the topic on "nightmare customers"!
This edition was brilliant, Mark. Interesting split between core beliefs, daily practices and long-term vision - I've never seen it laid out in such a way.
I'd say I score 9/10 on this survey - one action point for me is to do more networking and show my face on external conferences etc. Looking forward to read the topic on "nightmare customers"!