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And I look forward to my loss interviews as well when we can get them. We also learn a lot when we provide the right environment for the customer to open up on why we weren’t selected (and then NOT try to immediately defend ourselves right after)

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You’re totally right that a good ai voice matters. Bad sounding is a sure fire way to get the dreaded “Agent” or #00000

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Thanks Mark! I always find something valuable! Keep it coming!

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