DCX Links | May 4, 2025

Emotion, Momentum & the Future We’re Building

May 04, 2025

∙ Paid

Welcome to the DCX weekly roundup of customer experience insights!

It’s getting harder to ignore the shift happening in customer experience. From bots that make you feel something, to onboarding that persuades instead of instructs, to Kevin Kelly’s vision of emotionally intelligent AIs — the future of CX isn’t just operational. It’s personal.

And the lead…

Continue reading this post for free, courtesy of Mark Levy.

Or purchase a paid subscription.