DCX Links | May 4, 2025
Emotion, Momentum & the Future We’re Building
Welcome to the DCX weekly roundup of customer experience insights!
It’s getting harder to ignore the shift happening in customer experience. From bots that make you feel something, to onboarding that persuades instead of instructs, to Kevin Kelly’s vision of emotionally intelligent AIs — the future of CX isn’t just operational. It’s personal.
And the lead…
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