0:00
/
0:00

Paid episode

The full episode is only available to paid subscribers of Decoding Customer Experience

Evolving the Healthcare Digital Customer Experience

DCX Podcast #2

I recently had the pleasure of speaking with David Edelman, a highly sought-after marketing and digital transformation advisor and lecturer, about how healthcare journeys can be improved and how AI is evolving healthcare to new levels.

7 Key takeaways from the conversation:

  • Knowing where the value is, is key to starting a digital transformation

  • An aligned leadership group is required for a successful transformation

  • Focus on the customer journeys

  • Engage and incentivize employees to ensure momentum, as these projects can take years to deliver

  • Customer expectations have increased due to the pandemic including their demand for more transparency, especially in pricing

  • AI is going to enable incredible leaps in healthcare processes and outcomes

  • Extra: The economics and experience behind the long CVS receipt

Watch with a 7-day free trial

Subscribe to Decoding Customer Experience to watch this video and get 7 days of free access to the full post archives.