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Decoding Customer Experience
UPDATE: The Empathy Gap: Why Your 'Smarter' AI Is Lowering CSAT
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DCX AI Today
UPDATE: The Empathy Gap: Why Your 'Smarter…
Mark Levy
Aug 4
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Decoding Customer Experience
UPDATE: The Empathy Gap: Why Your 'Smarter' AI Is Lowering CSAT
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Notes
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PLUS: How to stress-test your AI's logic and a prompt for proactive journey design
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UPDATE: The Empathy Gap: Why Your 'Smarter…
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PLUS: How to stress-test your AI's logic and a prompt for proactive journey design