Customers can forgive delay. They have a much harder time forgiving silence.
What a fascinating read and spectacular way of putting this argument together: The better question for leaders is not only, “How long are customers waiting?” It is, “What are customers forced to believe while they wait?”
Thank you for sharing
What a fascinating read and spectacular way of putting this argument together: The better question for leaders is not only, “How long are customers waiting?” It is, “What are customers forced to believe while they wait?”
Thank you for sharing