Recommended by Mark Levy
Simple and actionable insights into monetising and engaging your existing customers.
Jens brings a refreshing perspective to the table by shifting the focus from chasing new sales to nurturing existing customer relationships. His insights on engagement and loyalty are not just thoughtful—they’re transformative.
Most leadership newsletters tell you what to do. This one tells you who you are
Every week is another "Holy s**t, that's me!" - with enough storytelling to make it stick, and enough humor to make the coffee come out your nose.
Jeff is masterful at weaving leadership lessons into relatable and witty stories.
I write about CS, CX, conversational AI, and doing business in Asia, offering insights from the perspective of living and working in Japan for over a decade.
I fell in love with Japan during my first visit in 2005. Service is ingrained in the culture, and Daniel does an excellent job of bringing this to life.
Thoughts on digital Government Experience (GX) developments from the GX Foundry team at Franklin County Data Center (FCDC) in Columbus, Ohio.
John and his team are dedicated to enhancing the customer experience when interacting with government agencies. And they are sharing their best practices as they 'work out loud.'
