Substacks recommended by Mark Levy | Decoding Customer Experience

Recommended by Mark Levy

I write about CS, CX, conversational AI, and doing business in Asia, offering insights from the perspective of living and working in Japan for over a decade.

I fell in love with Japan during my first visit in 2005. Service is ingrained in the culture, and Daniel does an excellent job of bringing this to life.

- Mark Levy

The Harry Helprin Book

By Ted Helprin

A treasure hunt wrapped in an homage, rendered in watercolor.

In Pursuit of the Customer

Driven by curiousity!

Great CX Insights form a former exec at Amazon, Alaska Air, REI and more!

- Mark Levy

Scaling Customer Value

By Jens Stark

Simple and actionable ideas to help you engage, grow and retain your existing customers and turn them into the main growth engine for your business.

Jens brings a refreshing perspective to the table by shifting the focus from chasing new sales to nurturing existing customer relationships. His insights on engagement and loyalty are not just thoughtful—they’re transformative for building long-term success.

- Mark Levy

Write • Build • Scale

By Sinem Günel

Learn how to write online, build your audience, and scale your income.

Service Matters

By Nick Clark

A blog about the latest news, trends and issues in customer service. Written in a personal capacity.

With years of hands-on customer service experience, Nick now serves as a consultant at BCG. He combines his expertise to share valuable insights and innovative ideas weekly.

- Mark Levy

The Generational Lens

By Mo__

...exploring how generations differ and how to connect with those from a generation different from your own.

Unstack Substack

By Kristi Keller 🇨🇦

I help fellow Substackers make the most of their time by unstacking all the back-end chores that come along with writing on this platform.

Do Good by Doing Better

By Eric Duell

Fresh ideas and insights to Do Good by Doing Better, and to up your impact one act at a time, as we explore the intersections of media, technology, business, leadership, and innovation.

GX Foundry

By John Proffitt

Thoughts on digital Government Experience (GX) developments from the GX Foundry team at Franklin County Data Center (FCDC) in Columbus, Ohio.

John and his team are dedicated to enhancing the customer experience when interacting with government agencies. And they are sharing their best practices as they 'work out loud.'

- Mark Levy

Eating Policy

By Jennifer Pahlka

In business, culture eats strategy. In government, culture eats policy. Here we'll talk about the problems of state capacity (government's ability to achieve its policy goals) and how to fix them. From the author of Recoding America.

Books Are My People

By Jennifer Caloyeras

Let me help you discover books you may not otherwise read with my weekly newsletter. I also run an online book club/ bookish community for paying subscribers. Check out my podcast, Books Are My People, for even more book recs.

Because Jen is awesome. Full stop. Check her out and you'll know why.

- Mark Levy

The Owner's Guide to the Future

By Robert Tercek

A warm welcome to all future-minded readers! Let's change the way we think about the future: it's not just something that happens to us. We can own and influence the future.

Rob Tercek's been seeing the future for years.

- Mark Levy

Write With AI

By Nicolas Cole

The leading paid newsletter for ChatGPT & Claude prompts, and how to turn AI platforms into your own personal Digital Writing Assistant.

Good Government Files

By Will Hampton

Stories about government that actually works, i.e., solves real problems. It happens. Honest.

State of AI Report

Analysing the most interesting developments in AI.

Now I New I Next

By Tobin Trevarthen

Designing Strategic Narratives for Where Human Connection meets Human Capital

The Hidden Scroll

By L.A. Fatzinger

Reformed tech entrepreneur and author L.A. Fatzinger writes about runaway algorithms, technology ethics, "engineered addiction," and the stories we tell ourselves about innovation's impact on culture, business, and well-being.

An expert perspective on media and the impact on our lives

- Mark Levy

Jon meets world

By Jonathan Samuelson

I’ve been taking ColdShowers for the last 3 years. In the process, I fell in love with writing, built many good habits, and ran a 100 mile ultramarathon. This my personal development journey. I hope it helps yours. Newsletter every Wednesday.

Jonathan thinks about a lot of interesting things in his cold shower. Check it out!

- Mark Levy

ByteByteGo Newsletter

By Alex Xu

Explain complex systems with simple terms, from the authors of the best-selling system design book series. Join over 1,000,000 friendly readers.

The best nesletter at explaining complex systems in simple terms

- Mark Levy

The Pragmatic Engineer

By Gergely Orosz

Big Tech and startups, from the inside. Highly relevant for software engineers and managers, useful for those working in tech.

The #1 technology newsletter on Substack!

- Mark Levy

Read Max

By Max Read

Explaining the weird new future, one newsletter at a time. Subscribe for a twice weekly delivery of internet culture, mega-platform grotesquerie, crypto conspiracies, deep forum lore, fringe politics, and other artifacts of what's to come.

The future, as seen through the weird ways the internet makes us think, feel and organize ourselves

- Mark Levy

Uncharted Territories

By Tomas Pueyo

Understand the world of today to prepare for the world of tomorrow: AI, tech; the future of democracy, energy, education, and more

The future evaluated today.

- Mark Levy

The Best Leadership Newsletter Ever

By Jeff Matlow

If John Oliver and Simon Sinek had a baby, this is it. I'm the baby. A weekly way to reframe your daily behavior and catapult your career, while laughing all the way.

Jeff is masterful at weaving leadership lessons into relatable and witty stories.

- Mark Levy

Wes Kao's Newsletter

A weekly newsletter on managing up, executive communication, and standing out as a high-performer. Written by an a16z-backed founder.

Backstage Pass

By Mack Collier

Strategic direction for companies looking to improve customer engagement.