Substacks recommended by Mark Levy | Decoding Customer Experience

Recommended by Mark Levy

In business, culture eats strategy. In government, culture eats policy. Here we'll talk about the problems of state capacity (government's ability to achieve its policy goals) and how to fix them. From the author of Recoding America.

ByteByteGo Newsletter

By Alex Xu

Explain complex systems with simple terms, from the authors of the best-selling system design book series. Join over 1,000,000 friendly readers.

The best nesletter at explaining complex systems in simple terms

- Mark Levy

Prof G Media

By Scott Galloway

Uncompromising analysis of the forces transforming business, power, and society. All data, zero filter. Go paid for exclusive content from Scott Galloway and the Prof G crew — and skip the ads for good.

In Pursuit of the Customer

Driven by curiousity!

Great CX Insights form a former exec at Amazon, Alaska Air, REI and more!

- Mark Levy

Do Good by Doing Better

By Eric Duell

Do Good by Doing Better is your guide to navigating the fast-paced collisions of technology, business, and culture. Host Eric Duell turns everyday experiences and massive societal shifts into clear, thoughtful, and actionable insights.

Service Matters

By Nick Clark

A blog about the latest news, trends and issues in customer service. Written in a personal capacity.

With years of hands-on customer service experience, Nick now serves as a consultant at BCG. He combines his expertise to share valuable insights and innovative ideas weekly.

- Mark Levy

UNCX | The Age of Entanglement with Michael Cooper

By uncx@pobox.com

How humans, brands, and intelligent systems are reshaping each other in real time. Free.

Write • Build • Scale

By Sinem Günel

Learn how to write online, build your audience, and scale your income.

L.A. Fatzinger

Entrepreneur and novelist. Author of the psychological thriller ‘The Salzburg Executioner’. I write about power, morality, and the unseen systems—algorithms, histories, and myths—that shape our culture and lives.

An expert perspective on media and the impact on our lives

- Mark Levy

Backstage Pass

By Mack Collier

Strategic direction for creators looking to improve subscriber engagement, acquisition and retention.

The Generational Lens

By Mo__

...a light-hearted look at how generations differ and how to connect with those from a generation different from your own.

Japanese Service Wisdom

By Daniel Orenes

AI promised efficiency. But something got lost along the way. I explore what Japanese service culture teaches us about bringing the human back, through 11+ years living and working in Japan.

I fell in love with Japan during my first visit in 2005. Service is ingrained in the culture, and Daniel does an excellent job of bringing this to life.

- Mark Levy

Now I New I Next

By Tobin Trevarthen

Now New Next is a weekly narrative field note for leaders playing the long game in an AI-shaped world. Together we will Build Your Narrative Worth™

Uncharted Territories

By Tomas Pueyo

Understand the world of today to prepare for the world of tomorrow: AI, tech, longevity, fertility, the future of democracy, energy, education, and more

The future evaluated today.

- Mark Levy

The Wellbeing Equation | Bronce J. Rice

By Bronce Rice

Psychoanalyst | Psychologist | Health & Wellness Coach dedicated to helping you understand and enhance your wellbeing.

Tired of generic wellness advice? The Wellbeing Equation gets real about what actually works for you. Dr. Bronce Rice helps you figure out your own path to feeling better—your way.

- Mark Levy

CX Transformation

By CX Book Gems

Transform your business by turning customer obsession into your greatest competitive advantage.

Unstack Substack

By Kristi Keller 🇨🇦

I help fellow Substackers make the most of their time by unstacking all the back-end chores that come along with writing on this platform.

Wes Kao's Newsletter

A bi-weekly newsletter on managing up, executive communication, and standing out as a high-performer. Written by an a16z-backed founder.

Scaling Customer Value

By Jens Stark

Subscribe for practical insights into engaging and monetizing customers.

Jens brings a refreshing perspective to the table by shifting the focus from chasing new sales to nurturing existing customer relationships. His insights on engagement and loyalty are not just thoughtful—they’re transformative.

- Mark Levy

The Pragmatic Engineer

By Gergely Orosz

Big Tech and startups, from the inside. Highly relevant for software engineers, AI engineers and engineering leaders, useful for those working in tech.

The #1 technology newsletter on Substack!

- Mark Levy

Good Government Files

By Will Hampton

Good Government Files is the Ted Lasso of government newsletters—fun, conversational, and packed with practical insights

The Owner's Guide to the Future

By Robert Tercek

A warm welcome to all future-minded readers! Let's change the way we think about the future: it's not just something that happens to us. We can own and influence the future.

Rob Tercek's been seeing the future for years.

- Mark Levy

Books Are My People

By Jennifer

Let me help you discover books you may not otherwise read with my weekly newsletter. I also run an online book club/ bookish community for paying subscribers. Check out my podcast, Books Are My People, for even more book recs.

Because Jen is awesome. Full stop. Check her out and you'll know why.

- Mark Levy

The Best Leadership Newsletter Ever

By Jeff Matlow

Most leadership newsletters tell you what to do. This one tells you who you are Every week is another "Holy s**t, that's me!" - with enough storytelling to make it stick, and enough humor to make the coffee come out your nose.

Jeff is masterful at weaving leadership lessons into relatable and witty stories.

- Mark Levy

Humanity At Scale

By Bruce Temkin (Humanity At Scale Newsletter)

Bruce Temkin explores human-centric leadership that transforms you, your organization, and the world—plus musings on what makes people tick

Write With AI

By Nicolas Cole

The leading paid newsletter for ChatGPT & Claude prompts, and how to turn AI platforms into your own personal Digital Writing Assistant.

State of AI Report

Analysing the most interesting developments in AI.

Charted Insights

By Data 'N Charts

Data Driven Intelligence on Consumer Culture for Authors, Consultants, Educators, Entrepreneurs, Marketers, and Researchers.

Data Junkies, this is your substack!

- Mark Levy

GX Foundry

By John Proffitt

Thoughts on digital Government Experience (GX) developments from the GX Foundry team at Franklin County Data Center (FCDC) in Columbus, Ohio.

John and his team are dedicated to enhancing the customer experience when interacting with government agencies. And they are sharing their best practices as they 'work out loud.'

- Mark Levy

The Harry Helprin Book

By Ted Helprin

A treasure hunt wrapped in an homage, rendered in watercolor.