Recommended by Mark Levy
I write about CS, CX, conversational AI, and doing business in Asia, offering insights from the perspective of living and working in Japan for over a decade.
I fell in love with Japan during my first visit in 2005. Service is ingrained in the culture, and Daniel does an excellent job of bringing this to life.
Simple and actionable ideas to help you engage, grow and retain your existing customers and turn them into the main growth engine for your business.
Jens brings a refreshing perspective to the table by shifting the focus from chasing new sales to nurturing existing customer relationships. His insights on engagement and loyalty are not just thoughtful—they’re transformative for building long-term success.
Thoughts on digital Government Experience (GX) developments from the GX Foundry team at Franklin County Data Center (FCDC) in Columbus, Ohio.
John and his team are dedicated to enhancing the customer experience when interacting with government agencies. And they are sharing their best practices as they 'work out loud.'
I’ve been taking ColdShowers for the last 3 years. In the process, I fell in love with writing, built many good habits, and ran a 100 mile ultramarathon. This my personal development journey. I hope it helps yours.
Newsletter every Wednesday.
Jonathan thinks about a lot of interesting things in his cold shower. Check it out!
