AI Tools for Ecommerce and Retail CX
Use this page when the main problem is product discovery, guided shopping, AI storefront readiness, post-purchase support, or commerce personalization.
Personalize Ecommerce Product Discovery
Tools that help shoppers find products, compare options, get recommendations, and complete purchases with less friction.
Adobe Brand Concierge - Conversational product discovery for brand-owned digital properties.
Genie by Tote.ai - Fashion shopping assistant for finding outfits and comparing styles.
Malachyte Understand - Real-time commerce intelligence that adapts recommendations based on shopper intent and behavior.
Rep AI - Shopify shopping and support agent for discovery, cart help, and post-order tasks.
Walmart Sparky - Walmart’s generative AI shopping assistant for product search, lists, and recommendations.
Make Products Discoverable to AI Shopping Agents
Tools for brands that need their products, content, and storefronts to show up accurately in AI-mediated shopping journeys.
Bazaarvoice AI-Powered Search & Insights - AI discovery and shopper insight tools across online and in-store buying journeys.
Scrunch Agent Experience Platform - Platform for optimizing brand and product content for AI shopping agents and LLM search.
Shopify Agentic Storefronts - Shopify’s model for AI-powered storefronts where agents assist with discovery and checkout.
Sibbi by Marqo - Conversational commerce agent for product understanding and personalized shopping guidance.
Swap Agentic Storefront - AI-led storefront for guided shopping and checkout.
Reduce Returns, Fraud, and Trust Risk
Tools that identify return risk, detect fraud, support compliance, or reduce customer friction around trust-sensitive transactions.
Extend Shopper Operations - Post-purchase automation for warranty claims, returns, and shopper support.
Feedzai AI Fraud Platform - Real-time payments fraud monitoring that protects legitimate transactions from added friction.
Mastercard Return Risk Intelligence - Predictive return-risk model for merchants.
Returnalyze Returns Prevention Platform - Return prevention analytics based on transaction and behavior patterns.
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