DCX AI Today — AI Tools Directory
A curated directory of AI tools featured across all issues of the DCX AI Today.
Jump to section: 💬 AI Customer Support & Service · 🤖 AI Agent Platforms & Orchestration · 🎙️ Voice AI & Speech Technology · 🛒 AI for Retail & Commerce · 📊 AI Analytics & Customer Intelligence · 🏦 AI for Financial Services · 🔒 AI for Returns, Fraud & Trust · 🎯 AI for Marketing & Personalization · 🏠 AI Smart Home, Consumer Apps & Productivity
💬 AI Customer Support & Service
HubSpot Breeze
An AI-powered customer service suite that automates support workflows, surfaces knowledge base answers, and routes tickets intelligently within the HubSpot CRM ecosystem.
Intercom Fin Procedures
An upgrade to Intercom’s Fin AI agent that lets teams define step-by-step procedures so the bot can handle complex, multi-step support tasks with greater consistency.
Parloa
An enterprise-grade AI agent platform for contact centers that automates voice and chat interactions with human-like conversational AI.
Ask Yuma
An AI customer support agent purpose-built for Shopify merchants that automates ticket resolution using store data, order history, and product information.
Talkdesk CXA Operations Center
A management console for overseeing AI-powered customer experience automation, giving operations teams visibility and control over AI agent performance.
8x8 AI Studio
A no-code AI builder for contact centers that enables teams to design, deploy, and manage AI-driven voice and digital customer interactions.
Cresta Knowledge Agent
An AI agent that surfaces real-time knowledge and guidance to contact center agents during live customer interactions to improve resolution rates.
Air India Tia
Air India’s proprietary AI virtual assistant that handles customer queries across booking, baggage, and flight information through web and app channels.
🤖 AI Agent Platforms & Orchestration
Wonderful
A platform for building and deploying AI agents that can take actions across tools, APIs, and workflows on behalf of users and businesses.
Gumloop
A no-code automation platform that lets users build AI-powered workflows by connecting data sources, models, and actions in a visual interface.
Alibaba Accio Work
Alibaba’s AI-powered B2B sourcing and procurement agent that helps businesses find suppliers, compare products, and manage purchasing workflows.
IBM Enterprise Advantage
IBM’s enterprise AI platform that orchestrates AI agents and automates complex business processes across hybrid cloud environments.
Basecamp Agents
AI agents integrated into Basecamp’s project management platform to automate tasks, summarize updates, and assist teams with project coordination.
Sierra Explorer
Sierra’s tool for exploring and testing conversational AI agent configurations, helping enterprises design and evaluate customer-facing AI interactions.
🎙️ Voice AI & Speech Technology
IBM watsonx Orchestrate + ElevenLabs
A partnership integration combining IBM’s AI orchestration platform with ElevenLabs’ voice synthesis to deliver lifelike voice capabilities in enterprise AI agents.
ElevenLabs Scribe v2 Realtime
ElevenLabs’ advanced real-time speech-to-text transcription model offering high accuracy across multiple languages with low latency for live applications.
Fluents Sales Assistant
An AI-powered voice sales assistant that conducts outbound calls, qualifies leads, and books appointments using natural conversational speech.
Amazon Alexa+
Amazon’s upgraded Alexa with generative AI capabilities, enabling more natural conversations, smarter home control, and deeper third-party service integrations.
🛒 AI for Retail & Commerce
Shopify Agentic Storefronts
Shopify’s vision for AI-powered storefronts where autonomous agents handle product discovery, personalization, and checkout on behalf of shoppers.
Genie by Tote.ai
An AI shopping assistant for fashion retail that helps customers find outfits, compare styles, and make purchase decisions through natural conversation.
Extend Shopper Operations
Extend’s AI layer for post-purchase operations that automates warranty claims, returns, and shopper support to reduce operational costs for retailers.
Magicpin Vera
An AI assistant from Indian hyperlocal platform Magicpin that helps consumers discover local deals, restaurants, and retail offers through conversational search.
Sezzle AI
Buy-now-pay-later platform Sezzle’s AI features that personalize payment plan offers and help shoppers manage installment purchases more intelligently.
Walmart Sparky
Walmart’s generative AI shopping assistant that helps customers search for products, build shopping lists, and get personalized recommendations on Walmart.com.
Scrunch Agent Experience Platform
A platform that helps brands optimize their products and content to be discoverable and accurately represented by AI shopping agents and LLM-powered search.
📊 AI Analytics & Customer Intelligence
Fullstory StoryAI
Fullstory’s generative AI layer that automatically surfaces insights from behavioral data, explaining why customers struggle or convert on digital experiences.
Unwrap
An AI platform that analyzes customer feedback at scale — from reviews to support tickets — to extract themes, sentiment, and product insights automatically.
Felix AI Agentic (Quantum Metric)
Quantum Metric’s agentic AI that autonomously monitors digital experience data and proactively surfaces anomalies, friction points, and revenue opportunities.
Springbig AI Audience Builder
A marketing tool for cannabis retailers that uses AI to build hyper-targeted customer segments for loyalty campaigns and personalized promotions.
🏦 AI for Financial Services
AIR by Revolut
Revolut’s internal AI platform powering fraud detection, customer support automation, and personalized financial insights across its banking super-app.
Transamerica Pearl
Transamerica’s AI assistant designed to help financial advisors and customers navigate insurance and retirement planning with personalized, AI-driven guidance.
JIFFYAI Advisor Companion
An AI copilot for wealth management advisors that automates client meeting prep, generates summaries, and surfaces personalized financial recommendations.
Mastercard Return Risk Intelligence
Mastercard’s AI model that predicts the likelihood of a purchase being returned, helping merchants optimize offers and reduce return-driven revenue loss.
Mastercard Agent Pay
Mastercard’s framework enabling AI agents to securely initiate and complete payments on behalf of consumers within agentic commerce workflows.
Perplexity Finance
Perplexity’s AI-powered financial research tool that answers market questions, summarizes earnings, and surfaces real-time financial data through conversational search.
🔒 AI for Returns, Fraud & Trust
Return Vision (Happy Returns / UPS)
Happy Returns’ AI-powered analytics dashboard — backed by UPS — that gives retailers predictive visibility into return volumes, fraud patterns, and processing costs.
🎯 AI for Marketing & Personalization
Klaviyo Composer
Klaviyo’s generative AI tool that drafts personalized email and SMS marketing content based on brand voice, audience segments, and campaign goals.
AIQUA by Appier
An AI-driven customer engagement platform that personalizes web, app, and messaging touchpoints in real time based on predicted user behavior.
Bee by Bumble
Bumble’s AI feature that helps users craft personalized opening messages and profile prompts to improve match quality and conversation starts on the dating app.
Hilton AI Planner
Hilton’s AI-powered trip planning tool that helps guests discover properties, plan itineraries, and receive personalized hotel recommendations based on travel preferences.
🏠 AI Smart Home, Consumer Apps & Productivity
TELUS SmartHome Assistant
TELUS’s AI-powered smart home assistant that manages connected devices, security systems, and energy usage through natural language voice and app controls.
Wispr Flow Pro
An AI dictation tool that transcribes voice to text across any app with high accuracy, adapting to the user’s writing style for faster, hands-free productivity.