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November 2024

DCX # 128 | It's The End Of Customer Service As We Know It
AI agents are about to change everything and do it all without you even noticing.
 • 
Mark Levy
1
DCX Links | November 24, 2024
This Week: The Balancing Act of Modern CX: Empathy, Simplicity, and Smarts
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Mark Levy
3
DCX # 127 | 7 Psychological Hacks to Boost CX and Build Loyalty
Discover how a few psychological principles can turn ordinary customer interactions into loyalty-building magic.
 • 
Mark Levy
2
DCX Links | November 17, 2024
This week’s DCX Links dive into the CX trends shaping a better future—like wearable neurotech, storytelling leadership, and the new rules of customer…
 • 
Mark Levy
DCX # 126 | The Case of the Silent Cancellation
A detective story about spotting the warning signs before it's too late
 • 
Mark Levy
2
DCX Links | November 10, 2024
From friendly staff to AI-powered sales saves, this week’s DCX Links cover the CX trends making an impact—like journey-first design and why simpler car…
 • 
Mark Levy
1
DCX # 125 | 10 CX Predictions for 2025
Ready for a sneak peek into the future of customer experience? Let's explore the major trends that are set to redefine how we connect with customers in…
 • 
Mark Levy
DCX Links | November 3, 2024
From next-gen parenting dilemmas to employee recognition that actually works, this week's DCX Links break down what’s making waves in CX.
 • 
Mark Levy

October 2024

DCX # 124 | Smile, It’s Contagious! How to Spread Positivity Throughout Your Customer Journey
A smile is a chain reaction. In CX, the right mood can turn interactions into lasting connections. Ready to make good vibes contagious across every…
 • 
Mark Levy
DCX Links | October 27, 2024
From leveraging the right kind of friction to boost efficiency to understanding the power of emotions, this week's DCX Links explore the forces shaping…
 • 
Mark Levy
DCX # 123 | Your 'Big Idea' Probably Won't Work: And That's a Good Thing
Why most bold ideas fall flat at first, and why that’s exactly what makes them valuable.
 • 
Mark Levy
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