Decoding Customer Experience

Decoding Customer Experience

Home
Notes
Start Here 🚀
DCX AI Today
🧠 The Psychology of CX 101
Fast-Track Your CX Program
Archive
About
When AI VoC Says ‘Act’ but Your Instincts Say ‘Wait’
Here’s how experienced CX leaders decide.
 • Mark Levy
Rushed AI, Bloated Journeys, Silent Channels—None of This Is Accidental
DCX Links | December 28, 2025
 • Mark Levy
Customer Obsession Isn’t the Bottleneck. Indecision Is.
Why decision clarity—not more feedback—actually scales customer experience
 • Mark Levy
Customer Confidence Is the CX Risk You Are Not Measuring
DCX Links | December 21, 2025
 • Mark Levy
But the Customer Asked For It.
Six words that kill more customer experiences than bad execution ever could.
 • Mark Levy
Why the Best CX Leaders Are Leaving Features on the Cutting Room Floor
DCX Links | December 14, 2025
 • Mark Levy
The Clarity Ladder: The CX Framework That Removes Hesitation
Why hesitation is not a behavior problem. It is the brain hitting the brakes.
 • Mark Levy
The CX Game Has Changed—Are You Still Playing by the Old Rules?
DCX Links | December 7, 2025
 • Mark Levy
The Mind Is the Interface: The New Psychology of CX
The brain, not your process map, decides the customer experience.
 • Mark Levy

November 2025

© 2026 MaxxoMedia, LLC · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture