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The Psychology of CX 101
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Forget CX “Delight.” Do This Instead
Your customers don’t want “delight.” They want results. Here’s the 5-step playbook to shift from theatrics to trust.
Sep 2
•
Mark Levy
3
1
The End of Customer Service as We Know It
AI will own the work. Humans will only survive where they are irreplaceable.
Aug 26
•
Mark Levy
3
The Lies We Tell Ourselves in CX: Lie #3 – Effortless Experiences Are the Endgame
The hidden power of struggle, pride, and meaningful effort in CX
Aug 19
•
Mark Levy
2
The Lies We Tell Ourselves in CX: Lie #2 If Customers Aren’t Complaining, They’re Happy
Really?
Aug 12
•
Mark Levy
2
1
The Lies We Tell Ourselves in CX: Lie #1 – Customers Know What They Want
Why listening to your customers might be the most dangerous thing your CX team is doing.
Aug 5
•
Mark Levy
4
5 Nightmares Draining Your CX Team
(And How to Fight Back)
Jul 29
•
Mark Levy
3
Hooked on You: Why Habit Beats Relationship in CX
Your Customers Don’t Want Connection. They Want a Habit.
Jul 22
•
Mark Levy
3
This Is What Your Journey Map is Missing
Turn Overlooked Moments Into Unforgettable Experiences
Jul 15
•
Mark Levy
4
This CX shift changes everything.
Plus a sneak peek at my new book.
Jul 8
•
Mark Levy
6
10 Moments That Made Customers Cry, Cheer, and Stay for Life
Real customer loyalty doesn’t start with a strategy—it starts with a story
Jun 17
•
Mark Levy
5
1
Your Customers Are Getting Nervous About the Economy—Here’s What You Can Do About It
Help When It Matters Most: Your Recession-Ready CX Plan
Jun 3
•
Mark Levy
2
10 Non-Negotiables For Doing CX That Actually Matters
Think You’re Built for a Career in CX? (We'll see)
May 27
•
Mark Levy
4
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