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The Psychology of CX 101
Fast-Track Your CX Program
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When Service Failures Hit Deeper Than Expected
Why customer experience teams need a trauma-informed approach
Sep 30
•
Mark Levy
5
Five Principles Behind the Customer Experiences People Never Forget
The Psychology of CX 101 Fieldbook
Sep 22
•
Mark Levy
4
The Psychology of CX 101—Available Now
If you’re responsible for winning and keeping customers this book is for you.
Sep 16
•
Mark Levy
3
AI Isn’t the End of Customer Service—It’s the Beginning of Something Smarter
Why the future of support belongs to humans who guide machines—not those who clean up after them.
Sep 9
•
Mark Levy
2
Forget CX “Delight.” Do This Instead
Your customers don’t want “delight.” They want results. Here’s the 5-step playbook to shift from theatrics to trust.
Sep 2
•
Mark Levy
3
1
The End of Customer Service as We Know It
AI will own the work. Humans will only survive where they are irreplaceable.
Aug 26
•
Mark Levy
3
The Lies We Tell Ourselves in CX: Lie #3 – Effortless Experiences Are the Endgame
The hidden power of struggle, pride, and meaningful effort in CX
Aug 19
•
Mark Levy
2
The Lies We Tell Ourselves in CX: Lie #2 If Customers Aren’t Complaining, They’re Happy
Really?
Aug 12
•
Mark Levy
2
1
The Lies We Tell Ourselves in CX: Lie #1 – Customers Know What They Want
Why listening to your customers might be the most dangerous thing your CX team is doing.
Aug 5
•
Mark Levy
4
5 Nightmares Draining Your CX Team
(And How to Fight Back)
Jul 29
•
Mark Levy
3
Hooked on You: Why Habit Beats Relationship in CX
Your Customers Don’t Want Connection. They Want a Habit.
Jul 22
•
Mark Levy
3
This Is What Your Journey Map is Missing
Turn Overlooked Moments Into Unforgettable Experiences
Jul 15
•
Mark Levy
4
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