Decoding Customer Experience

Decoding Customer Experience

Home
Notes
DCX AI Today
Fast-Track Your CX Influence
Podcast
Coaching
Archive
About

Featured

10 Moments That Made Customers Cry, Cheer, and Stay for Life
Real customer loyalty doesn’t start with a strategy—it starts with a story
 • 
Mark Levy
1
Your Customers Are Getting Nervous About the Economy—Here’s What You Can Do About It
Help When It Matters Most: Your Recession-Ready CX Plan
 • 
Mark Levy
10 Non-Negotiables For Doing CX That Actually Matters
Think You’re Built for a Career in CX? (We'll see)
 • 
Mark Levy
Why Most Cross-Functional CX Projects Stall—And What To Do Instead
Everyone Showed Up to the Meeting—So Why Did the Project Die?
 • 
Mark Levy
2
Your Journey Map Is Lying to You (Here’s What to Use Instead)
Stop Mapping, Start Seeing
 • 
Mark Levy
1
The CX Manifesto: Your North Star in a Noisy World
If You Can't Define Your CX, You Can't Deliver It
 • 
Mark Levy
The New 10 Commandments of CX
10 brutal truths CX leaders can’t ignore—unless you’re cool with churn, chaos, and getting ghosted.
 • 
Mark Levy
1
‘Customer Engagement’ Is Overrated—Here's What Really Builds Loyalty
Everything you thought you knew about customer loyalty is about to be challenged—are you ready?
 • 
Mark Levy
5
How to Make Your CX Team Unstoppable
Your Work Is Too Important To Be Sidelined
 • 
Mark Levy
Why Your Customers Aren't Happy
25 GenAI Prompts to Conduct a Detailed CX Gap Analysis
 • 
Mark Levy
10 Ways to Stay Relevant as AI Infiltrates Customer Experience
AI is here, and it’s not waiting for your permission.
 • 
Mark Levy
1
Show Me the Money: Proving ROI from Your CX Initiatives
CX improves loyalty and cuts costs, but proving its value? That’s tricky. Here’s how to tell stories that get leadership on board. PLUS a new name and…
 • 
Mark Levy
2
© 2025 MaxxoMedia, LLC
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture