Decoding Customer Experience

Decoding Customer Experience

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This CX shift changes everything.

Plus a sneak peek at my new book.
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Inspiration, education, and coaching for customer-obsessed leaders.

DCX AI Today

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New AI Framework To Supercharge Human-Machine Collaboration
PLUS: Workflow wizardry meets agent excellence—two prompts that turn chaos into customer magic
 • 
Mark Levy
The AI Reality Check: When Customer Service Automation Creates More Work Than It Eliminates
PLUS: Agentic AI acceleration meets reality check assessments
 • 
Mark Levy
State Control, Agent Workflows, and Market Fragmentation: The New AI Landscape Emerges
PLUS: Enterprise AI Governance and Agent-Powered Workflows That Actually Work
 • 
Mark Levy
The 70% Failure Rate Nobody's Talking About
PLUS: Prompt strategies for agentic workflows and quick sentiment detection frameworks
 • 
Mark Levy
AI Agents Cross the Healthcare Line
PLUS: Design your customer agent hierarchy + evaluate your AI readiness for autonomous deployment
 • 
Mark Levy

DCX Links

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DCX Links | June 29, 2025
Silicon and Soul: The CX Balancing Act of 2025
 • 
Mark Levy
DCX Links | June 22, 2025
CX Isn’t a Department—It’s a Mindset. Are You Ready?
 • 
Mark Levy
DCX Links | June 15, 2025
Emotions, Expectations & Automation: The New CX Battleground
 • 
Mark Levy
DCX Links | June 8, 2025
CX professionals, your moment of truth is here.
 • 
Mark Levy
DCX Links | June 1, 2025
What to Kill, Keep, or Clone in Your 2025 CX Strategy
 • 
Mark Levy
DCX Links | May 25, 2025
CX is getting weird—and kind of wild.
 • 
Mark Levy
1
DCX Links | May 18, 2025
Want Better CX? Start by Being Honest About What’s Not Working
 • 
Mark Levy
DCX Links | May 11, 2025
Stop Solving, Start Understanding: A New Mindset for Modern CX
 • 
Mark Levy
DCX Links | May 4, 2025
Emotion, Momentum & the Future We’re Building
 • 
Mark Levy
Decoding Customer Experience
Decoding Customer Experience
Everything you need to lead in modern CX. Smart strategies, ready-to-use tools, and daily AI know-how.
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Courses
30 Days to Greater Influence
Fast-Track Your CX Influence Starting Today
Publications
The Accountability Team Handbook
32 Power Prompts
Make smarter CX decisions in under 10 minutes.
CX Leader's Guide to Organizational Buy-In
Turn Every Team Into Customer Champions
The Ultimate CX Templates Vol 1.
5 Stratospheric Laws of Success
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